Term & Conditions

Terms & Conditions to use our website

The Booking:
Your contract is with us, a contract exists between us when we have confirmed you on our tour of your choice and we have received your signed booking form and deposits or by accessing or using www.arcadiavacations.in in any manner, it is considered that you have expressly agreed and consented to be bound by the agreement as if you have signed the agreement. All the relevant section must be correctly and fully completed. This confirms that you and other people on the tour accept our booking terms and condition and are entering into the contract.

Upon completion of the booking with us a deposit of 25% of the tour cost per person, be paid to the company which is non refundable.

For the services contracted, 25% advance payment should be made to hold the booking on a confirmed basis. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. Apart from the above in some cases like special train journeys, hotel or resort bookings during the peak season full payment is required to be sent in advance.

In case any customer is booking a hotel or any other online services via a credit/debit/gift card which is not directly in the name of the person availing these services - www.arcadiavacations.in reserves the right to hold/cancel the said service till the time proper verification is provided. In case you are booking using someone else`s credit/debit/gift card - you are requested to send us a copy of the card used (at the following email id: info@arcadiavacations.in) a photo identification card of the person in whose name the card is, as well as the person in whose name the services are being provided and an authority letter from the said credit/debit/gift card holder.

Hotel accommodation: Retention charges on cancellation based on Check-in dates
• Date of booking to 30 days the cancellation charges will be 25% of the tour cost.
• 30 to 21 days - the cancellation charges will be 50% of the tour cost
• 21 to less than 7 days -Total amount will be forfeited and no refund shall be given.
• No show - Total amount will be forfeited and no refund shall be given.

Early Check-in / Late Check -out:
Please note that standard check-in / Checkout time as per hotel policy. Therefore cost of early check-in or Late check-out is not included in the tour cost. We can always make a request for early check-in or late checkout if required but we do not guarantee that, that entirely depend upon the policy of the hotel, time of the year and availability of the room.

Rights to amend the itinerary if required:
Tour once commenced will strictly go as per the itinerary finalized. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for safety and well being of our esteemed passengers.

Our Liability
The Company shall, in no circumstances whatsoever is liable to the client or any person travelling with him or her for: Any death, personal injury, sickness accidents, loss delay, discomfort, increased expenses, consequential loss and / or damage or theft howsoever caused.

In the event of any dispute, the dispute shall be referred to the sole arbitrator to be appointed by us in Chandigarh and the matter shall be subjected to the jurisdiction of Chandigarh courts only.

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